Freelance Services

1. Service Description
   We offer various freelance services, including but not limited to web development, app development, design, and IT consulting. The scope of the project will be discussed and agreed upon before any work begins. For information regarding the completeness of features and limitations both in terms of time and application complexity, also benefits of each type of application creation service, you can see my Sribulancer platform.
2. Pricing
   The cost for freelance services is based on the complexity, scope of the project, and deadline. A detailed estimate will be provided after the initial consultation. Payment is required before the project begins, and the final payment will be due upon completion of the project.
3. Payment Terms
   Payments for freelance services are to be made through our designated payment method. In case of delays or non-payment, we reserve the right to pause or terminate the project until payment is received.
4. Changes and Revisions
   Any significant changes to the project scope after the initial agreement may result in additional fees. Minor revisions are typically included in the original scope, but we reserve the right to charge for major changes or extensions.
5. Delivery and Timelines
   We will provide an estimated timeline for the completion of your project. While we strive to meet the deadlines, delays may occur due to factors beyond our control, and we will communicate any changes to the timeline promptly. The turnaround time it takes me to complete a project can vary greatly. At the beginning of the discussion, we will discuss many things including the processing time agreed upon by both parties. The time i need to spend to Please note that I am a software engineer who works full time in corporate, the processing time may take longer. However, we make sure to provide progress to the client and the client is also authorized to directly see the progress of the application and even make corrections or errata.
6. Freelance Service Flow
   Here’s how the process for freelance services works:

   • Initial Consultation: The process begins with an initial consultation where we discuss your project requirements. During this stage, we review your needs, goals, and preferences. This may take place via email, phone, or video call. To make it easier for me to work on the application, you might be able to provide a display of the application that you have designed through the application design platform. If the design is very comprehensive, cost reductions may occur.
   • Proposal and Agreement: Based on the consultation, we will prepare a proposal outlining the scope of the work, timeline, and cost estimate. Once agreed upon, we will formalize the agreement through a contract that outlines the deliverables and milestones.
   • Project Kick-off: After the agreement is signed and the initial payment is made, the project begins. We will start with the planning and development stages, keeping you informed along the way. In this phase, you are able to see the progress of application.
   • Regular Updates and Communication: Throughout the project, we provide regular updates to ensure everything is progressing according to plan. We maintain open communication and are available to address any questions or concerns you may have.
   • Review and Feedback: Once the first draft or prototype is ready, we will share it with you for review. Your feedback is essential for refining the project. Any necessary revisions will be made to meet your expectations.
   • Final Delivery: After completing all revisions and ensuring the project meets the agreed-upon requirements, we deliver the final version. At this point, the remaining balance is due. You will receive all relevant files, documents, and deliverables.
   • Project Closure: After the final payment is made, the project is officially closed. We will provide ongoing support as agreed upon, and you can reach out if you need any post-project assistance.

Course Services

1. Service Description
   I provide freelance services in various areas, including web development, app development, design, and IT consulting. As the sole instructor and freelancer, I work directly with clients to deliver quality work tailored to their needs. Each project is thoroughly discussed beforehand to ensure we align on expectations, scope, and deliverables.
2. Pricing
   The cost for course depends on the course, duration, and complexity of the material. A detailed estimate will be provided after the initial consultation. Payment is required at the beginning of each month for the upcoming month’s services. Range of payment can be seen from my Sribulancer page or this website service page
3. Refunds
   If you are dissatisfied with the course, you may request a refund within a specified period after purchase (typically 7 days). After this period, no refunds will be issued.
4. Refunds
   Once payment is received, you will receive access to course materials. Access to the course may expire after a specified duration, depending on the course's terms.
5. Intellectual Property
   All course materials are copyrighted and owned by Johansen Sagala. You are not permitted to share, copy, or distribute the course content without permission.

Technical Support Services

1. Service Description
   We provide support for various technical issues, including bug fixes, troubleshooting, and general inquiries regarding your system. Support may be provided via email, chat, or other communication channels.
2. Availability
   Technical support is available during business hours, and response times may vary depending on the complexity of the issue. We do not guarantee immediate resolution but will strive to assist you as quickly as possible.
3. Limitations
   Technical support services are limited to issues related to systems and applications developed or maintained by us. For applications that we did not develop, we may be able to help, but there is no guarantee that we can completely solve the problem. We do not provide support for third-party software, hardware, or other unrelated services.
4. No Cost Guarantee
   Technical support is free of charge, but excessive or ongoing issues may be subject to review. In such cases, we may recommend moving to paid services for more specialized assistance.

Consultation Services

1. Service Description
   We provide one-on-one consultations to address your specific needs. These consultations may take place via phone calls, video meetings, or email exchanges, based on your preference.
2. Availability
   Consultation services are available upon request and will be scheduled based on availability. For more extensive consultations, we may recommend a paid session.
3. Pricing for Extended Consultation
   For consultations that require more time or specialized expertise, a fee may apply. You will be notified in advance of any costs associated with extended services.
4. No Guarantee of Success
   While we provide advice based on our knowledge and experience, we do not guarantee specific outcomes or results from the consultation services.